Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If you want to make a return and are not sure, we recommend contacting us at publicdealz@kidcotrading.com. Please note that returns will need to be sent to the following address: Returns Dept (PD-S), Newell Vine Mill, Holden Fold Lane, Royton, Oldham, OL2 5LN.

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at publicdealz@kidcotrading.com. 

Damages and issues

 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We do not offer exchanges. 

Refunds

 
Once we have received your return, we will check it and if everything is okay. You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at publicdealz@kidcotrading.com.